Returns, Exchanges & Warranty

Cancellation of orders

Hatters Millinery Supplies may cancel your order if for any reason we are unable to provide you with the products subject to your order. We will contact you should this occur.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.

Return & Exchange of items

Any return of products to us by you will be governed in accordance with our Returns Policy. A refund will only be considered if the goods are faulty (unless caused by you), have been incorrectly described or are different to goods you have ordered. Returns must be received in original condition with all tags still attached. The goods must not have been used or altered in any way. Returned items not received in their original state will be automatically returned to the customer.

We are unable to credit original shipping costs. Returns can be sent to the below address and must include your original invoice and returns sheet:
128 Victoria Road
Rozelle, NSW 2039

Faulty items

All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the products you purchase. We are happy to replace, repair, or exchange goods in the case of a manufacturing fault. You can email if you believe your item has a fault.